Hi there, we are Oliver & Alejandra James, we are the co-founders of Ali+Oli. This is our family business and these are our daughters, Isabela, Penelope, and Natalia. We run our small business from Coral Gables, Florida, which is a suburb of Miami, and we started our baby product business in 2007, when these girls were just babies.
We have experienced all of the ups-and-downs of parenting just like you have, and we know what you expect when you buy a baby product. This is what is behind our passion in creating the high-quality baby products you receive when you purchase from our brand.
Even though our girls are grown now, we still find great joy in seeing our products being used by young families and their adorable babies.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buyfamgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of buyfamgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buyfamgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyfamgoods.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I don't usually write reviews, but came here specifically to rave about this little hedgehog. This is the *best* little teether for my 6mo son. It's the easiest for him to hold, I can attach it to his pacifier holder (so it doesn't hit the floor when he drops it), he can get it in his whole mouth (which will come in handy as his molars grow in), and is super easy to clean. It was smaller than I thought but is perfect for his little hands. Highly recommend. Will be purchasing this for all my future baby showers.
My 4 month old has started teething and is chewing on everything, he's also grabbing at and trying to hold everything. This is so easy for him to hold onto, he can hold it and put it in his mouth by himself and he loves it! It has become his favorite toy since the moment I gave it to him. Most likely going to get another for a back up. Highly recommend.
I bought this because it is not filled with anything and I was hoping it was the soft silicone that bends and holds up well. I am happy to say it was everything I was hoping for. I love the texture and the softness of the material. It is my kid's favorite teether out of the 8-10 I have given him to try.
My six month old grandson loves this. He has many chew toys but this became an immediate favorite-- the Hedgehog is a cute toy to play with when he's done teething.
When I purchased this product I was head over heels because it is so darn cute. However my little one was only 3 months old, he did not love the texture but now that he is 6 months and REALLY teething it’s one of his FAVORITES.
This is an adorable teething toy. Very easy for baby to hold and very colorful and lightweight. It is easy to toss in a diaper bag and take along on an outing. Very easy to wash and clean.
Such a cute teething toy. I got this for my friends baby shower basket I am creating for her. Non toxic for the children and eco friendly.
I bought this because it looked like a great little item for baby to hold easily and chew. It is both of those things, but unfortunately my son seems totally disinterested. Still would recommend as it could be a wonderful teether for the right kid!
This teether is SO adorable! I bought it for a boy themed baby shower but it was so cute that I bought an extra for my little girl too! Such a cute design and very good quality as well
Very easy for little hands to grab! Great texture and very cute. It easily attached to a pacifier clip and has become our go to teether.
Works good my son is finally figuring out how to hold it at five months old not the easiest shape for babies to hold
This little hedgehog is the cutest thing ever! Perfect size for my great niece and not too thick.
Cute design. No chemical-like smell when it came in. Doesn't pick up dog hair easy which is a bonus.
GREAT for adult use, too! I like to chew on things so I picked this up because it's cheap and cute.