SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buyfamgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of buyfamgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buyfamgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyfamgoods.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The red in these hangers match my car perfectly (I have a red Mini)! I've only had these a short while, and I've already received compliments. Better still: they work! They aren't too flexible to accommodate ANY bag strap, but they will help a lot, and they've held my hand bag - not exactly 'light' - securely. I hooked it right around my headrest stalks (not sure what they're called), and that's that!
Wish the hook end was a bit more open, a couple of my purses have larger, non flexible handles and they don't fit into the hook, but most of my purses and the flexible cloth handles, these work great. I use the second one to hang my grocery bag...here we have to have our own bags when grocery shopping and I hate keeping them on the seat or floor of the car so this is great!
Product came in on time with no issues with the shipping and the quality of the purchase was excellent. The rhinestones, everything was beautiful. I put this in my new car to hang my pocketbook and grocery bag, and just for convenience for hanging an umbrella, etc. Glad I made this choice. Thank you very much.
GREAT product! FAST delivery! I’ve always had an issue when someone sits in the passenger seat digging for my purse in the back seat! Not an issue anymore. The hooks are sturdy and so glamorous! I’ve gotten several compliments! Will order next year as stocking stuffers!
I love them! Made well. Nice and thick and has red sexy bling on them. It looks very pretty in the car. Adds some back seat interest and functionality to hang your grocery bag or pocketbook from or an interior garbage bag. Save the planet - stop littering.
I like these hooks to hang my purse on. It keeps my purse in place and its contents in it, especially when one has to stop all of a sudden and the purse goes flying off the seat along with its contents!
Super cute. Wish the hanger part came out a little further. You can’t hang anything with thick straps on them, or very many bags. But they’re still cute and serve their purpose.
Cute bling hooks. The interior of my Jeep is red so these match perfectly.. stands out. Exactly as described. Keeps bags off the floor of the auto
Can use front or back of seat…life changing…love it, co-worker recommended me to buy them…Good for groceries, bags or purse…perfect
Perfect for holding face masks now we don't worry about leaving masks at home on our way to school
Super easy to install. I hang my nursing fanny pack on one and an umbrella on the other. Frees up space!
Love them. Great for purses. So they don’t end up on the floor. So cute as well. Easy to put on.
These are beautiful! I got red for my red seats! They sit well and hold my purse great!