SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buyfamgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of buyfamgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buyfamgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyfamgoods.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Our 7 year old daughter recently decided she needs to be more grown up (?!) and that wearing a watch is a way to achieve that. I'm a fan of timeliness, even if not of growing up faster, so watches are good with me. This one is super cute. She really likes the color - it looks exactly as bright as the picture. It's a nice soft silicone-like material and she said it's very comfortable to wear. It was easy to set - once I read the instructions. Without the instructions it would take a little while though - there are four buttons and the combination of what you push to select the input you want to change and what you push to toggle between them and what you push to increase them was not exactly intuitive to me based on previous sport watches I've owned. With the book in hand it took seconds, I just wouldn't want to have to trial-and-error this one... I really like that it's waterproof also - since she, like most kids I know, seems to attract spills and puddles. This was a great find and she's really happy with it, so I am really happy about it.
Cute watch. I got it for my daughter and she loves it. The stopwatch feature is awesome and just what she needed. The suggested age is 3 - 10, but it would definitely fit bigger kids. I can put it on my adult wrist with notches to spare. I like that it shows the day of the week across the top. It lights up and flashes the date with a button. The directions are not super clear for kids. My daughter accidentally set the alarm and couldn't figure out how to turn it off. We were able to figure it out together. Younger kids will definitely need some help setting the date and time.
Watch generally well as described and is also one of very few that will actually fit a really small wrist. All functionality is there, including 12/24 hr capability...the instructions could be better and should be improved to describe how to do this particular function, but essentially the same function/button that adjusts AM/PM functionality also does the 24 hr function...just press the button third time and you're in 24 hr mode.
I got this watch for my four year old and I will say the band gets small enough that it will fit her. The numbers are nice and very large and she loves the light on button especially in the closet. The watch is very cute in person but not too big on the wrist to be ridiculous looking like some of these video screen watches I see other kids wearing. The watch is waterproof to 100 meters. It also comes with a stopwatch mode and keeps the date and the day of the week.
My eight year old daughter wanted a watch and was thrilled to receive this. She loves the purple color and how easy it is to read. Setting it is kind of a pain due to the fact that you have to press a lot of different buttons and it’s not intuitive at all. Just don’t lose the instructions, and you will be fine. You can set time, dates, day of week, as well as an alarm. This is a great gift for a child.
This has been great for my 7 year old son to keep him aware of time for his virtual classes! He wears it nonstop, in the shower, to sleep, etc. This is a really easy to read watch with enough features to be cool but not too many to be complicated!
My daughter had wanted a watch for a long time and we got her this one b/c it seemed to have just enough features without being overwhelming and confusing. Very happy with it.
I let my 7 year old pick the rating for it. He wears it everyday and sleeps with it on too. It's comfy for him and he likes that it is water resistant.
Bought it for my son as he broke his previous watch. The color is very nice, easy to set the watch and alarm and all the functions of the watch are working perfectly.
The face of the watch was much smaller than expected. The operation and functions of the watch are good.
My son loves it. It's so far very durable and easy to read. We do a ton of water stuff and it has lasted so far. Also easy to set.
This is a great watch. Easy to set time and bright visible display. My 7 year old loves it and doesn't want to stop wearing it.
I bought this watch for my 13 yrs old daughter. She said it is comfortable. She likes that it's small and not bulky at all.
Great first non-cartoon watch. My son loves it and won't take it off.