SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buyfamgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of buyfamgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buyfamgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyfamgoods.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I was totally surprised when this pressure washer was able to remove mold and algae from 30+ year pressure treated stairs using our garden hose and detergent with no damage to the wood. I was also able to water my plants with the watering wand due to the reach of the spray. I have been unable to reach this bed with the garden hose alone. I can't wait to try cleaning my car and wheels with this pressure washer!
I have a power washer that I use for washing my driveway and pathways. But When I tried to use it for my sidings, I found out there were some angles and corner areas that were hard to reach. This washer wand really makes my job easier. I used the brush head to brush my sidings first, then I switched to the metal hose, in which I can bend it to different angles to reach the difficult areas. It is a nice purchase.
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It works well. I love to hold it like a third arm and manipulate it about. I have to say that I was expecting it to improve my life and washing my car... but I had no idea it would improve it THAT much. Thanks for a great product. Thumbs up for the easier cleaning of my car and for the fact that it had all the attachments I could possibly need already included... Thanks
Love it. Strong pressure. The main purpose of this washer is not for outdoor cleaning but for the pool, it really did a good job for the after season clean. With the long handle, I can use it easily to reach the bottom and side wall of the pool to clean them without brushing. The flexible extension is also a bonus for car cleaning both the top and bottom.
It was easy to assemble. The soap container is small. I had to refill it twice, but I was washing a 40’ RV. I did like the flexible nozzle attachment. And it’s lightweight. It didn’t leak, but I did add thread tape to be sure.
This is an excellent device for your garden hose. The attachments make it much easier and faster to wash your vehicles. It also can be used for washing and rinsing the house. This is a nice addition to my tool chest. Thank you.
This product might be created for car washing. But I found it is so good to clean our backyard floor, especially with the brush head. The soap bottle attached also helped! It is good enough for the price!
I bought this to clean a very dirty deck covered with dirt, spider webs and web debris. It worked like a charm and quickly. Everything looks clean. Good value for the money.
Very easy to connect all the tools to the hose. Water can be ejected to a long rang. Close and open handle works well.